ibex competitors and similar companies

1. 

   IntouchCX

   intouchcx.com

   IntouchCX is a global BPO leader in customer support, providing dedicated agents, advanced technology, and customized strategies for innovative brands.

   Canada · 13,951 employees on LinkedIn

   • Both in Consulting
   • Both hiring a customer success leader
   • Same size: 10,001-50,000 employees
2. 

   Foundever

   foundever.com

   Provider of contact center outsourcing services intended to offer an improved customer experience while reducing costs. The company specializes in customer relationship management, offering outsourced inbound call management services through nearshore and offshore contact centers, enabling clients in the financial, healthcare, media and retail sectors to optimize their performance at comparatively lower operating costs.

   United States · 43,845 employees on LinkedIn

   • Both in Consulting
   • Both hiring a customer success leader
   • Same size: 10,001-50,000 employees
   • Both based in United States
3. 

   Transcom

   transcom.com

   Transcom - Behind the Brilliance

   Sweden · 15,807 employees on LinkedIn

   • Both hiring a sales leader
   • Same size: 10,001-50,000 employees
4. 

   Startek

   startek.com

   Elevate CX with Startek. Discover AI-powered customer experience, digital transformation, multilingual support, and automation-driven contact center solutions.

   United States · 22,338 employees on LinkedIn

   • Same size: 10,001-50,000 employees
   • Both based in United States
5. 

   Alorica

   alorica.com

   <p style="text-align: center"><i>Company recognized during CCW Excellence Awards for its leading employee experience strategy through technology, career growth, wellness and purpose-driven company culture</i></p><p><b>IRVINE, Calif., June 12, 2025</b> — <a href="/home">Alorica Inc.</a>, a global leader in digitally-powered customer experiences (CX), has been recognized by Customer Management Practice (CMP) as the CMP Research Best of the Best for Employee Experience during the 2025 CCW Excellence Awards at Customer Contact Week (CCW) Las Vegas. This award honors organizations — both end users and vendors — that have demonstrated exceptional commitment to enhancing the employee experience in contact centers and customer service environments.</p><p>“This win is a direct reflection of the commitment and talent of our 100,000+ people around the world,” shared Mike Clifton, Co-CEO of Alorica. “We’ve built a tech-enabled, people-first model where creating easy access to resources our teams need and opportunities for real-time feedback and growth are top priorities. It’s something we strongly believe in at every level across regions, and it’s paying off in performance, retention and innovation.”</p><p>Highlights of Alorica’s award-winning employee experience strategy:</p><ul style="margin-left: 30px"><li><b>Alorica Connect</b> – A gamified, all-in-one platform that unifies communication, training, scheduling, recognition and feedback, delivering a seamless digital employee experience from day one.</li><li><b>Ignite &amp; Concierge</b> – Integrated within Alorica Connect, these tools empower employees to submit real-time feedback and access 24/7 support across the employee lifecycle.</li><li><b>Hypercare Insights &amp; CARE Committees</b> – Data-driven systems and employee-led groups that capture sentiment, identify friction points and execute tailored action plans to continuously improve satisfaction and performance.</li><li><b>Wellness Program</b> – Alorica provides modern, user-friendly tools for managing stress, improving confidence and navigating life challenges. The internal wellness program also includes weekly thematic activities, daily meditations, resiliency courses and access to licensed therapists for individual and group counseling.</li><li><b>Career Advancement</b> – Programs like Alorica Academy, Level Up, Quest Training and Rising Star prioritize internal mobility and professional development from internships to senior leadership roles.</li><li><b>Making Lives Better with Alorica (MLBA)</b> – With chapters across eight countries, this employee-run nonprofit enables teams to fundraise and award 100% of donations to their local communities. In 2024 alone, MLBA raised over $769,000, granting assistance to more than 1,000 individuals for needs ranging from housing and medical expenses to food and funeral costs—resulting in a 40% boost in retention at participating sites.</li></ul><p>“An exceptional employee experience is earned. Through trust and a commitment to continuous improvement, we’ve seen significant results from putting our people first,” said Max Schwendner, Co-CEO of Alorica. “Record-high eNPS scores, double-digit drops in attrition, and a 30% growth in our global workforce are positive proof points that our teams are supported and feel empowered to be their best every day. When you prioritize the employee experience at scale, you create a ripple effect that not only transforms our business or our clients’, but the entire industry.”</p><p>“What impressed us most about Alorica was the depth and intentionality behind every aspect of their employee experience,” said Nicole Kyle, Managing Director and Co-founder of CMP Research. “They’ve built a culture that is both authentic and actionable—one that drives engagement, seamlessly integrates technology, inspires loyalty and sets a higher standard for the industry.”</p><p>This recognition is another addition to the growing list of accolades for Alorica, including seven technology awards earned by <a href="/alorica-iq">Alorica IQ</a> in 2025 alone—a testament to the company’s leadership in AI-powered CX innovation. At the same time, Alorica continues to be recognized as a top employer worldwide, earning <a href="https://www.alorica.com/news/detail/2025-great-place-to-work-latin-america" data-sf-ec-immutable="" data-sf-marked="">Great Place to Work</a>® certifications this year in India, Jamaica, Uruguay, the Dominican Republic, and Paraguay, along with repeat honors in the Philippines, Guatemala, Colombia, Honduras, Mexico, and Panama. These milestones reflect Alorica’s dual commitment to advanced technology and a people-first culture, further reinforced by recognitions such as the <a data-sf-ec-immutable="" href="https://www.alorica.com/news/detail/alorica-celebrates-25-years-of-operational-excellence-with-latest-award-win-for-customer-service-employer-of-the-year">2024 Stevie® Award for Customer Service Employer of the Year</a> and the <a data-sf-ec-immutable="" data-sf-marked="" href="https://www.alorica.com/news/detail/alorica-philippines-wins-bronze-in-11th-asia-pacific-stevie-awards-for-exemplary-diversity-inclusion-efforts">2024 Asia-Pacific Stevie® Award for Innovative Achievement in Diversity &amp; Inclusion</a>.</p><p>To learn more about Alorica’s award-winning employee experience model, visit <a href="/home">alorica.com</a>.</p><p>&nbsp;</p><p>&nbsp;</p><hr><p>&nbsp;</p><p><b>About Alorica</b></p><p>Alorica is a global leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit <a href="/home">alorica.com</a>.</p><p>&nbsp;</p><p><b>Media Contact:</b></p><p>Sunny Yu</p><p><a data-sf-ec-immutable="" href="http://mailto:[email protected]">[email protected]</a></p><p>&nbsp;</p>

   United States · 71,746 employees on LinkedIn

   • Both hiring a customer success leader
   • Same size: 10,001-50,000 employees
   • Both based in United States
6. 

   Afni

   afni.com

   Afni is a global team of people passionate about helping brands develop meaningful and profitable relationships with their customers. It's what they do and why they're here. It was in 1936 when they got their start as a consumer collections agency in Bloomington, Illinois. Today, they're so much more. Their channel strategies and customer lifecycle solutions give their clients different ways to connect with their customers for many reasons. Their contact center teams know what it takes to get the results your business needs.

   United States · 8,114 employees on LinkedIn

   • Both in Consulting
   • Same size: 10,001-50,000 employees
   • Both based in United States
7. 

   Ansafone

   ansafone.com

   Looking for a Call Center or BPO Services? Ansafone U.S. based contact centre that provides you and your customers with a world-class customer experience. Get your outsourcing project started today!

   United States · 497 employees on LinkedIn

   • Both based in United States
8. 

   Everise

   weareeverise.com

   Everise delivers happiness to millions of customers globally. We excel at solving customer problems for some of the world's biggest brands.

   United States · 10,078 employees on LinkedIn

   • Both in Consulting
   • Both hiring a customer success leader
   • Same size: 10,001-50,000 employees
   • Both based in United States
9. 

   TP

   tp.com

   We are TP Group. You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.

   France · 230,947 employees on LinkedIn

   • Both hiring a customer success leader
   • Same size: 10,001-50,000 employees
   • Both use Marketo
10. 

    Global Response

    globalresponse.com

    Where Business Gets Personal. Scale your team with exceptional customer service management and call center services trusted by 200+ leading brands.

    United States · 533 employees on LinkedIn

    • Both based in United States

Questions about ibex

How many employees does ibex have?

ibex has 25,941 employees on LinkedIn, down 11% over the last 12 months.

Where is ibex headquartered?

ibex is headquartered in Washington, United States.

Who are ibex's competitors?

Companies similar to ibex include IntouchCX, Foundever, Transcom, Startek and Alorica.

What technologies does ibex use?

ibex's website uses styled-components, Node.js, Osano, Google Analytics and Slick and 20 more.

When was ibex founded?

ibex was founded in 1998.